Frequently Asked Questions

Orders

How are Manja items shipped? 

UK Royal Mail services are used to ship all Manja products. Please check the Shipping section for more details.

Can items be ordered if they are out of stock?

Manja strives to ensure all products remain in stock. In the event that an item is temporarily out of stock, it is still possible to place an order. The maximum production time is eight weeks.

Can rings be ordered in sizes that are not listed?

Yes, rings can be ordered in any size. If a particular size is not currently in stock, the production time is approximately eight weeks. However, this would be considered a bespoke order and cannot be returned.

Is a gift-wrapping service offered?

All Manja jewellery automatically comes gift-wrapped in branded packaging with a ribbon.

Can Manja items be returned?

A 14-day money back guarantee is offered. Please check the Returns section for more details.

Jewellery

Are natural stones used in Manja jewellery?

Yes, natural stones are used exclusively with no manmade elements. Most stones will not have undergone any treatments. However, certain stones such as Citrine and Green Amethyst are heated to homogenise their colour, and stones such as Blue Topaz and Lemon Quartz are treated to enhance their colour.

Are all the stones used in Manja jewellery flawless?

Each stone has been meticulously selected to avoid major flaws. However, as the stones used are natural, there is no guarantee that each and every one will be inclusion-free. A small tolerance margin has been set in Manja’s selection criteria.

Will the colour be consistent across all stones used in Manja jewellery?

As the stones used are natural, slight differences in colour may occur between them. However, where a set is ordered, every effort is made to send a uniform set of stones.

How should Manja jewellery be cleaned and looked after?

A soft toothbrush can be used to clean the back of stones where dirt can build up. Placing the stones in hot water should be avoided, as well as extreme temperature changes and contact with any chemicals, alcohol, perfumes and cosmetics. Jewellery should be removed for swimming.

How should Manja jewellery be stored?

When not being worn, jewellery should ideally be stored in its original packaging, case or protective pouch. Individual items should be stored separately to avoid scratches.

Will Manja silver jewellery tarnish?

Manja jewellery is produced to the highest standards and all Manja silver jewellery is rhodium-plated, so the risk of tarnishing is very low. To clean silver jewellery, use a mild detergent with warm water and dry with a soft cloth.

How long does the plating last on Manja plated jewellery?

It is important to take proper care of plated jewellery to ensure the plating lasts, as ultimately this depends on how the jewellery is used. A plating of 2.5 microns for gold vermeil and rose gold vermeil jewellery is used.

Is Manja jewellery original?”

Yes, all Manja jewellery is designed in-house so it is original. More information about the design and production of Manja jewellery is available in the Manja Blog